Refund Policy

1. Overview

At Eoion LTD, we strive to ensure complete customer satisfaction with our services. This Refund Policy outlines the terms and conditions for refunds on our services.

2. Eligibility for Refunds

Refund requests will be considered under the following circumstances:

• Service not delivered as specified in the contract
• Major technical issues that cannot be resolved
• Cancellation of service before work has commenced
• Duplicate charges or billing errors

3. Refund Process

To request a refund:

1. Contact us at [email protected] with your request
2. Include your project details and reason for refund
3. Provide any relevant documentation or evidence
4. Allow up to 5 business days for review

4. Refund Timeframes

• Refund requests must be submitted within 30 days of service delivery
• Processing time: 5-10 business days after approval
• Bank processing time: Additional 3-5 business days

5. Non-Refundable Items

The following are generally non-refundable:

• Completed and delivered custom development work
• Third-party service fees and licenses
• Services where work has substantially commenced
• Consultation fees and initial setup costs

6. Special Circumstances

We evaluate special circumstances on a case-by-case basis. Please contact our customer service team to discuss your specific situation.